Senior People Administrator

Your responsibilities as Senior People Administrator?

• Managing challenging conversations at all levels, including with the Leadership Team, demonstrating strong interpersonal skills and professionalism.
• Confidently driving the People Team's brand and reputation, always modelling the company values. Networking across the business at all levels.
• Ensuring tasks across the team are allocated appropriately and conduct regular quality checks to maintain the highest level of output.
• Collectively demonstrating best practices and guaranteeing the highest level of customer service from the team.
• Ensuring compliance with group policies and other regulatory requirements and driving continuous improvement initiatives.
• Providing guidance and advice to the People Admin team and other colleagues in the business, as necessary.
• Delivering end-to-end transactional administration activities associated with the employment cycle for all colleagues.
• Acting as the first line of assistance/escalation within the AskHR team, aiding with queries, including coaching and training, as necessary.
• Working closely with the People Relations team and the People Partners to ensure accurate query response and efficient customer experience for managers.
• Continually reviewing and suggesting improvements in HR systems and processes.
• Ensuring the People System is updated, and data is accurate, adhering to data protection regulations at all times.

We’re looking for a Senior People Administrator with:

• Excellent communication skills, with the ability to manage challenging conversations confidently.
• Proven ability to take initiative, network, and build strong relationships across the business.
• Excellent organisational and planning skills, with attention to detail and privacy awareness.
• Administrative experience, preferably in an HR/People Team environment, with excellent numeracy and literacy skills.
• Excellent computer skills, especially Word and Excel, and use of People systems.
• Customer-focused service delivery, with a continuous improvement mindset.
• Proven ability to coach and support other team members, assisting with query resolution.