Senior People Administrator
36 hours per week - Mondays & Fridays are Work From Home
£28,000 to £32,000 per annum
Free parking, free meals, discounted tickets to gigs and events
The UK's leading live events business with world-class expertise in venue and destination management is looking for a Senior People Administrator to manage tasks across the team, ensuring consistent, high-quality service delivery and deputising for the People Admin Manager.
They host over 750 events per year, and in excess of 7 million visitors per year, all serviced by their fabulous 3,800 employees across 5 venues.
This role brings the added perks of a great pension, hybrid working (Monday and Fridays are WFH – yay!), free parking and free meals, and discounted tickets to amazing gigs, shows, and events at the region’s ultimate venues.
Your responsibilities as Senior People Administrator?
- Managing challenging conversations at all levels, including with the Leadership Team, demonstrating strong interpersonal skills and professionalism.
- Confidently driving the People Team's brand and reputation, always modelling the company values. Networking across the business at all levels.
- Ensuring tasks across the team are allocated appropriately and conduct regular quality checks to maintain the highest level of output.
- Collectively demonstrating best practices and guaranteeing the highest level of customer service from the team.
- Ensuring compliance with group policies and other regulatory requirements and driving continuous improvement initiatives.
- Providing guidance and advice to the People Admin team and other colleagues in the business, as necessary.
- Delivering end-to-end transactional administration activities associated with the employment cycle for all colleagues.
- Acting as the first line of assistance/escalation within the AskHR team, aiding with queries, including coaching and training, as necessary.
- Working closely with the People Relations team and the People Partners to ensure accurate query response and efficient customer experience for managers.
- Continually reviewing and suggesting improvements in HR systems and processes.
- Ensuring the People System is updated, and data is accurate, adhering to data protection regulations at all times.
We’re looking for a Senior People Administrator with:
- Excellent communication skills, with the ability to manage challenging conversations confidently.
- Proven ability to take initiative, network, and build strong relationships across the business.
- Excellent organisational and planning skills, with attention to detail and privacy awareness.
- Administrative experience, preferably in an HR/People Team environment, with excellent numeracy and literacy skills.
- Excellent computer skills, especially Word and Excel, and use of People systems.
- Customer-focused service delivery, with a continuous improvement mindset.
- Proven ability to coach and support other team members, assisting with query resolution.
You will be working 36-hours per week, Monday to Friday, with a minimum of two days in the office per week. Occasional travel to other sites is required.